Updated 16.11.2023
The ifolor team is delighted that you have decided to entrust us with your images. Your satisfaction is our top priority. If you have questions or suggestions or if something has gone wrong with your order please do not hesitate to contact our customer service at service@ifolor.no or seek help from our FAQ section.
Please read carefully the following terms and conditions because they apply to all of your orders. By submitting an order in our application or website and clicking “I accept” (or similar) box the customer agrees to the following terms and conditions.
For details on the nature and purpose of the processing of data concerning customers by ifolor can be found in our current Privacy Policy. By accepting these general terms and conditions the customer also agrees to the usage of their customer data by ifolor including the usage of cookies and analytical tracking. Customers’ image files will only be used to create the ordered products and will automatically be deleted after completion and at the latest after a period of 30 days.
Our product range is constantly adapted by technical development. Prices and shipping costs may change from time to time. The current product range and prices charged can be seen on our website www.ifolor.no. Discounts, offers, individual agreements and other special actions may affect the prices. All prices include the applicable value added tax. Ifolor reserves the right to price changes and delivery charges.
Customer order is binding after submitting the order to ifolor by pressing appropriate order button (“buy”, “Submit”, or similar) and by completion of the payment process. We confirm the order promptly buy an email to the address specified by the customer. We advise customers to save the email confirmation as a proof of order.
Orders cannot be modified or deleted after submission.
Customers should note that aspect rations of the images will be determined either by the dimensions offered in the product (template) or by the dimensions of their file (digital prints) where the format selected determines the height of the product and the length is determined by the image dimension provided (with limitation as specified by the product descriptions).
Ifolor’s production is highly automated to ensure consistent quality and rapid delivery. Due to this products may be completed and shipped from various product lines at different times. If a single order is divided to several deliveries by ifolor the customer will only be charged delivery costs once.
Ifolor reserves the right not to produce products with illegal content as based by the Laws in Finland or Norway.
We aim to deliver the product to customer at the place of delivery requested in the order. The delivery time is aimed to be 3-4 days from completion of production but exact dates cannot be guaranteed. To the extent permitted by the law ifolor shall not be liable to customer for any losses, liabilities, costs or damages arising out of late delivery.
We offer payment by credit or debit card. Order breakdowns and confirmation is offered in electronic form in an email provided by the customer. In case of withdrawals and chargebacks ifolor is entitled, to the extent permitted by the law, to reimbursement of the associated costs and bank processing fees.
Ifolor guarantees that your photo printing and other photo product orders will be carried out professionally and with the utmost care. The developed photos are subject to a stringent quality control.
The satisfaction guarantee of Ifolor covers product design or manufacturing defects, or damages that occurred during transportation. A notification regarding a faulty product must be made to Ifolor customer service within 14 days of receiving the product. We will create a new equivalent product free of charge. No monetary compensation will be provided for the products.
Ifolor may refuse to provide replacement products if there is an abuse of the satisfaction guarantee, and we are not obligated to state the reason for such refusal.
Ifolor may request the customer to provide necessary information again. Ifolor may decline to provide replacement products if it is impractical or causes disproportionate costs. In such a situation, the customer has the right to legal remedies. Compensation is subject to section 8 of these general terms and conditions.
Please note that the satisfaction guarantee is not valid in the following situations: incorrect order quantity, product of incorrect shape and size in the order, wrong product in the order and/or with incorrect features, special offers from the online store, or if a discount code or coupon has already been used.
Consumers are always entitled to receive reimbursement for defective products as pursuant by the consumer protection provisions.
For intent and gross negligence as well as guaranteed characteristics according to product liability law, ifolor is liable pursuant to the statutory provisions. The same applies for any personal injury. In addition, we adhere to the following rules:
If delivery is delayed, our liability is limited to an amount of 10% of the order value (including VAT).
Ifolor cannot be held liable for any losses or damages to the digital image files or costs associated to them such as data transfer costs. We recommend customer to always have a backup copy of the material sent.
All software provided by ifolor such as mobile applications and Designer software are the property of Ifolor Oy or its suppliers and protected by copyright. Customers are granted a non-exclusive license to use and download these software for the purpose of ordering from ifolor. Other commercial and non-commercial use is prohibited. Complete or partial download of not explicitly given free to download content of the web site or software is not permitted without expressed consent of ifolor. All logos, company names, images etc. are legally protected.
Ifolor is under no obligation to disclose the source codes of any software. Reverse engineering / decoding software/source code is prohibited.
Customers are solely responsible for ensuring they have appropriate rights to the content submitted by them, including copyrights, trademarks and personal rights. Should third parties assert claims against ifolor for infringement of such rights the customer is required to fend off these assets and to assume the costs of defending against these claims and to recover ifolor’s expenses.
The existing contract between the customer and ifolor is subject to the laws of Norway, excluding CISG.
Jurisdiction of all disputes is based on the statutory provisions.
Should one or more provisions of this contract or part of the provision be invalid or unenforceable, the validity of the remaining provision or part of the remaining provisions of these General Terms and Conditions shall not be affected.
Instead of the invalid or unenforceable provision a legally permissible regulation is considered agreed which corresponds to the purpose of the invalid or unenforceable provision as much as possible. The same applies to omissions and loopholes.